Last updated: 17 October 2026
This policy explains how Cleaning Express (“we”, “us”) collects, uses and protects your personal data when you visit cleaningexpress.sg, call us or message us on WhatsApp. We follow Singapore’s Personal Data Protection Act 2012 (PDPA).
1. Who we are
Cleaning Express
10 Lorong 14 Geylang #03-10, Singapore 398922
Phone / WhatsApp: +65 8073 9688
Email: info@cleaningexpress.com
2. What personal data we collect
- Contact details you give us: your name, phone number, WhatsApp number and email address.
- Job details: your address, unit type and size, preferred date and time, and any photos or notes you send us about the place to be cleaned.
- Booking and payment records: the services you booked, dates, invoices and payment status. We do not store card numbers on this website.
- Website data: when you use this website, cookies and similar tools collect information such as your device and browser type, pages viewed, how you arrived at the site, and buttons you click (for example “Call” or “WhatsApp”). This is described in section 6.
The booking form on this website only asks for a date and the number of slots. It then opens WhatsApp so you can send the booking to us. The form itself does not ask for your name or phone number.
3. How we use your personal data
- To reply to your enquiry and give you a quote.
- To schedule, carry out and follow up on your cleaning job.
- To issue invoices and collect payment.
- To handle feedback, complaints and any issues after the job.
- To understand how people use our website and how well our advertising works, so we can improve both.
- To meet our legal and regulatory obligations.
We will only send you promotional messages if you have agreed to receive them. You can tell us to stop at any time. We do not send marketing messages to Singapore numbers registered with the Do Not Call Registry unless you have given us clear consent.
4. Who we share it with
We do not sell your personal data. We share it only where needed:
- With our cleaners and staff assigned to your job, so they can get to your home and do the work.
- With service providers who help us run the business, such as messaging (WhatsApp), website hosting, analytics and advertising (Google), and accounting. They may only use your data to provide their service to us.
- With authorities, when the law requires it.
Some of these providers store data outside Singapore. Where that happens, we take reasonable steps to make sure your data is protected to a standard comparable to the PDPA.
5. Consent
When you call us, message us or use the booking form, you agree that we may use your personal data for the purposes in section 3. You can withdraw your consent at any time by contacting us (section 9). If you withdraw consent, we may not be able to continue providing our services to you, and we will tell you what this means before we act on your request.
6. Cookies and website analytics
This website uses cookies and similar tools, including Google Tag Manager, Google Analytics, Google Ads and Microsoft Clarity, to measure visits and to see which ads and pages lead people to call or WhatsApp us. These tools may collect your IP address, device information and browsing activity on this site. Microsoft Clarity also records how visitors scroll, click and move around our pages so we can improve them. You can block or delete cookies in your browser settings. The website will still work, but we will not be able to measure your visit.
7. How long we keep your data
We keep your personal data only as long as we need it for the purposes above, or as long as the law requires (for example, for tax and accounting records). After that, we delete it or make it anonymous.
8. How we protect your data
We take reasonable security measures to protect your personal data from unauthorised access, use, changes or loss. Only staff who need your details for your job can access them. No method of storage or transmission is completely secure, but we work to keep your data safe. If a data breach is likely to cause you significant harm, we will notify you and the Personal Data Protection Commission as the PDPA requires.
9. Access, correction and questions
You can ask us what personal data we hold about you, how we have used it, or ask us to correct it. To make a request, withdraw consent or ask a question about this policy, contact our Data Protection Officer:
Data Protection Officer, Cleaning Express
Email: info@cleaningexpress.com
Phone: +65 8073 9688
Address: 10 Lorong 14 Geylang #03-10, Singapore 398922
We will reply as soon as we reasonably can, usually within 30 days. We may charge a reasonable fee for access requests and will tell you the amount first.
10. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.